Privacy Policy

Depending on how you interact with Fix Your Gap, we may collect:

Information you provide directly

• Full name
• Email address
• Phone/mobile number
• Company or organisation name
• Job title/designation
• Website or social media profiles
• Service requirements
• Project details
• Budget information, where voluntarily provided
• Messages, enquiries and other communications
• Information provided through contact or enquiry forms
• Information provided during consultations or project discussions

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General website usage information
• Cookies and similar technologies

We may use analytics and advertising technologies such as Google Analytics, Google Tag Manager, Meta Pixel and similar tools to understand website usage and measure marketing performance.

We may use collected information to:

• Respond to enquiries and requests
• Contact you regarding your enquiry
• Understand your business and project requirements
• Provide quotations and proposals
• Deliver requested services
• Communicate regarding ongoing projects
• Manage client relationships
• Improve our website and services
• Analyse website usage and performance
• Measure advertising and marketing campaigns
• Send relevant business or marketing communications where permitted
• Prevent spam, fraud, abuse and security threats
• Maintain records required for business and legal purposes
• Comply with applicable laws and regulations

We will not use your personal information for purposes materially different from those described here without appropriate notice or a lawful basis where required.

When you submit an enquiry through our website, we may collect information such as your name, phone number, email address, company name, selected service and message.

We use this information to understand your requirements and contact you regarding the requested service.

Submitting an enquiry does not create an obligation for either you or Fix Your Gap to enter into a service agreement.

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Understand how visitors use the website
• Improve website performance
• Remember certain preferences
• Measure advertising effectiveness
• Support marketing and analytics activities

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We may use third-party analytics and advertising platforms to understand visitor behaviour and measure marketing campaigns.

These platforms may process information according to their own privacy policies and terms.

Examples may include:

• Google Analytics
• Google Tag Manager
• Meta Pixel
• Google Ads
• LinkedIn advertising/analytics tools
• Other marketing or analytics platforms used by Fix Your Gap

Where required, applicable consent or privacy controls will be provided.

We do not sell your personal information as a business practice.

We may share information with trusted third parties when reasonably necessary to operate our business or provide requested services.

These may include:

• Hosting and infrastructure providers
• Email service providers
• CRM platforms
• Analytics providers
• Advertising platforms
• Payment providers
• Technology providers
• Communication platforms
• Professional advisers
• Service providers or project specialists working on your project

Where we use freelancers, contractors or specialist partners to deliver a project, relevant information may be shared only to the extent reasonably necessary for them to perform their assigned work.

We may also disclose information where required by law, legal process, court order, governmental authority or to protect our rights, users or business.

Our website may contain links, integrations or references to third-party websites and services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policies of third-party services before providing them with personal information.

We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services
• Managing client relationships
• Maintaining business records
• Resolving disputes
• Meeting contractual obligations
• Complying with applicable legal and regulatory requirements

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Request information regarding how your data is processed
• Object to or restrict certain processing where applicable
• Opt out of certain marketing communications

To exercise applicable rights, contact us using the details provided below.

If you receive promotional communications from us, you may request to stop receiving them.

You can do this by:

• Using an unsubscribe mechanism included in the communication, where available; or
• Contacting us directly.

We may continue to send essential service-related or transactional communications where necessary.

Our website and services are intended primarily for businesses, professionals and other users capable of entering into legally binding arrangements.

We do not knowingly collect personal information from children for purposes unrelated to providing the requested service.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Some third-party service providers we use may process or store information outside India.

Where applicable, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable privacy and data-protection requirements.

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be posted on this page with a revised Last Updated date.

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact: