Terms & Conditions

Fix Your Gap is a multi-service agency providing business, digital, technology, marketing, creative and related professional services.

Our services may include:

• AI & Automation
• Branding & Content
• Design & Creative
• Digital Marketing
• Product & Business Solutions
• Sales & Lead Generation
• Websites & Technology
• Photography & Videography
• Finance & FinTech
• Testing & QA
• Staffing & Recruitment
• Consulting & Strategy
• Data & Analytics
• E-commerce & Marketplace Solutions
• PR & Communications

The availability of a service on our website does not guarantee that the service will be accepted or undertaken for every enquiry.

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorised access to the website or its systems
• Introduce malicious software or code
• Interfere with website functionality
• Copy or misuse website content
• Impersonate another person or organisation
• Submit false or misleading information
• Use the website to harm or exploit others

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

Submitting an enquiry through our website does not constitute a service agreement.

After receiving an enquiry, Fix Your Gap may:

1. Review your requirements
2. Contact you for additional information
3. Discuss possible solutions
4. Provide a quotation or proposal
5. Agree on scope, pricing and timelines
6. Enter into a separate service agreement or statement of work

A project will generally begin only after the relevant commercial terms have been accepted and any required advance payment has been received.

The exact services, deliverables, timelines, pricing and responsibilities for a project will be determined by the applicable quotation, proposal, statement of work or service agreement.

Website descriptions are general descriptions and should not be interpreted as a guarantee that every listed feature or deliverable is included in every project.

Unless explicitly stated otherwise:

• Prices are provided based on the specific project scope.
• Quotations may change if project requirements change.
• Third-party software, subscriptions, hosting, domains, advertising spend, licences, plugins, APIs, stock assets or other external costs may be charged separately.
• Applicable taxes may be added where required.
• A quotation is valid for the period specified in the quotation.

We aim to deliver projects within the timelines communicated to clients.

Timelines may depend on:

• Scope of work
• Client approvals
• Availability of required information
• Content and assets supplied by the client
• Third-party platforms
• Technical dependencies
• Revisions
• Changes in project requirements

Where delays are caused by factors outside Fix Your Gap's reasonable control, the delivery timeline may be adjusted.

Clients are responsible for providing accurate and timely:

• Information
• Content
• Brand assets
• Credentials/access
• Approvals
• Feedback
• Technical requirements

Delays in providing required information or approvals may affect project timelines.

The number of revisions included in a project will depend on the agreed scope.

Requests that materially change the original scope may be treated as additional work and may result in:

• Additional charges
• Revised timelines
• A change request or revised scope

Some services depend on third-party platforms, including but not limited to:

• Google
• Meta
• LinkedIn
• WhatsApp
• Hosting providers
• Payment gateways
• App stores
• CRM platforms
• Email platforms
• AI platforms
• Cloud services

Fix Your Gap does not control third-party platforms and cannot guarantee their continued availability, policies, algorithms, approval decisions or performance.

For example, advertising results may be affected by changes to advertising-platform policies, auctions, algorithms, competition or account restrictions.

Digital marketing and advertising services involve variables outside our control.

We do not guarantee:

• A specific number of leads
• A specific revenue amount
• A specific return on advertising spend
• Search-engine rankings
• Social-media reach
• Advertising approval
• Conversion rates
• Specific business outcomes

Where performance targets or guarantees are agreed, they must be expressly stated in the applicable written agreement.

For website, software, app, API, automation and technology projects:

• Final deliverables will depend on the agreed scope.
• Hosting and third-party software costs may be separate.
• Client-requested changes after approval may incur additional charges.
• Third-party APIs and services may have their own limitations.
• Security and performance depend partly on the infrastructure and third-party systems used.

Unless otherwise agreed, maintenance, hosting, ongoing development and future feature additions are not automatically included after project completion.

AI-powered solutions can produce inaccurate, incomplete or unexpected results.

Clients should independently review important AI-generated outputs before relying on them for business, financial, legal, medical or other high-impact decisions.

Fix Your Gap does not guarantee that AI-generated content or outputs will always be accurate, complete, unbiased or suitable for a particular purpose.

Unless otherwise agreed in writing:

• Client-owned materials remain the property of the client.
• Third-party assets remain subject to their respective licences.
• Fix Your Gap retains rights to its pre-existing tools, frameworks, methodologies, templates and know-how.
• Ownership or licensing of final project deliverables will be determined by the applicable project agreement.

Payment terms and intellectual-property transfer conditions may be specified separately for individual projects.

You confirm that you have the necessary rights, permissions and licences to provide content, images, videos, logos, trademarks, data and other materials to Fix Your Gap.

You are responsible for ensuring that materials you provide do not infringe third-party rights or applicable laws.

Unless otherwise agreed in writing, Fix Your Gap may request permission to showcase completed work in its portfolio, website, social media or marketing materials.

We will respect confidentiality restrictions agreed with clients.

We will take reasonable steps to keep confidential information shared for the purpose of a project confidential.

Confidential information does not include information that:

• Is already publicly available
• Becomes publicly available without breach of confidentiality
• Was lawfully known to us before disclosure
• Is independently developed
• Must be disclosed by law or lawful authority

Where a project requires additional confidentiality obligations, the parties may enter into a separate NDA.

Payment schedules will be specified in the applicable quotation, proposal or agreement.

Where an advance payment is required, work may begin after the agreed advance has been received.

Failure to make payments when due may result in:

• Suspension of work
• Delayed delivery
• Suspension of access to deliverables
• Additional charges where agreed
• Termination of the project

Either party may terminate a project according to the terms agreed in the applicable service agreement.

If a client terminates a project after work has commenced, the client may be responsible for payment for work already completed, committed third-party expenses and other applicable charges.

Specific refund and cancellation terms may vary by project.

Refund eligibility will depend on the nature of the service, work completed, applicable agreement and circumstances of cancellation.

Custom development, consulting, design, content, advertising setup and other work already performed may not be refundable once delivered or commenced, subject to applicable law and the agreed commercial terms.

Fix Your Gap provides professional services intended to support business objectives.

However, business outcomes can depend on numerous factors outside our control, including:

• Market conditions
• Competition
• Pricing
• Client operations
• Customer behaviour
• Advertising platforms
• Economic conditions
• Third-party services
• Client implementation

Accordingly, unless expressly guaranteed in writing, we do not guarantee a particular business result.

To the maximum extent permitted by applicable law, Fix Your Gap will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Where permitted by law and subject to the applicable service agreement, Fix Your Gap's aggregate liability relating to a particular service may be limited to the amount actually paid by the client for that service.

We make reasonable efforts to keep website information accurate and current.

However, service descriptions, pricing information, availability, examples and other website content may change without prior notice.

Website content should not be treated as a binding quotation unless expressly stated otherwise.

Our website may contain links to third-party websites.

These links are provided for convenience and do not mean that Fix Your Gap endorses or controls those websites.

We are not responsible for third-party websites or their content, security or privacy practices.

Fix Your Gap will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Internet or infrastructure failures
• Government actions
• Cybersecurity incidents
• Platform outages
• Third-party service failures
• Strikes
• War or civil disturbance
• Power failures
• Other unforeseen circumstances

We may update these Terms periodically.

Updated Terms will be published on this page with a revised Last Updated date.

Your continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.

These Terms shall be governed by the laws applicable in India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over [Hyderabad, Telangana, India], unless otherwise agreed in writing or required by applicable law.

For questions regarding these Terms: